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Patient Rights

Thank you for choosing Gleneagles JPMC as your preferred hospital of choice for cardiovascular diseases.

We in Gleneagles JPMC uphold the following patient rights regardless of age, source of payment, gender cultural, economic, education or religious background.

You and your family can expect the following from us:

Your dignity and respect as a human being will be recognized and respected.

Your spiritual expression and cultural values shall be honoured and respected as long as these do not harm others or interfere with treatment.

You have the right to confidential treatment of all communication and records pertaining to your care and stay at Gleneagles JPMC. Case discussion, consultant, examination, and treatment are confidential and will be conducted discreetly. Written permission will be obtained before medical records are made available to others not directly involved in your treatment or in monitoring of its quality, except as otherwise may be required or permitted by law.

You have the right to be told the reason for the presence of any individual during the conduct of procedures or treatment. You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtain will be used in semi-private rooms.

You have the right to refuse to talk with or to see anyone not officially connected with the hospital.

You have the right to expect reasonable safety while in the hospital insofar as the hospital practices and environment are concerned.

You can obtain the name of the physician who has primary responsibility for coordinating your care and the names of the professional relationship of the other physicians and members of the Health Care team who will see and look after you.

You can receive information about your health status, course of treatment and prospects for recovery in terms that you can understand. You have the right to participate in the development and implementation of your plan of care.

You can request or refuse treatment to the extent permitted by law. However, you do not have the right to demand inappropriate or medically unnecessary treatment of services. You have the right to leave the hospital even against the advice of your physicians, to the extent permitted by law. However, you should consider this decision carefully, You are responsible for consequence of such a decision.

You have the right to refuse to participate in any research of experimental projects.
You are entitled to review your medical record with proper signed released forms. Your physician or his designee will assist you with the review process. 

You have the right to be informed by the physician responsible for your care, or his delegate, of any continuing health care requirement following discharge from the hospital. 

You have the right to appropriate assessment and management of pain. You have the right to receive education and participation in an individual plan for pain management.

You have the right to request and receive assistance in your medical bill and information about your financial assistance.
You have the right, at your own request and expenses, to have a second opinion or consult other specialists.

You have the right to necessary services for your proper treatment, or to be transferred to another facility equipped to undertake your care.

You have the right to appoint a substitute to make health care decisions on your behalf to the extent permitted by law.

You have the right to obtain sufficient information concerning the procedure and treatment from the physician to allow you to make an informed decision as to whether to have the procedure or treatment. Except in emergencies, the information shall include the following: patient’s condition or problem, estimated cost of the proposed treatment, medical risks and consequences of the proposed treatment, probability of success, treatment alternatives, and outcome if the treatment is not done.

You may refuse treatment to the extent permitted by law. When refusal of treatment by you or your legally authorized representative prevents the provision of appropriate care in accordance with the standards, your relationship with Gleneagles JPMC or its medical staff may be terminated upon reasonable notice.

You have the right to choose who may visit you during your inpatient stay.

However, for the comfort and safety of all patients, GJPMC has established reasonable visiting hours including restrictions upon hours of visitation and number of visitors. The hospital may restrict patient access to visitors based on reasonable clinical needs.

You have the right to express concerns or grievance with our Patient’s Relations Manager or Nursing Supervisor on duty.

Patient Rights

In addition to your patient rights, you certainly have responsibilities while under our care.

To provide complete and accurate information regarding your medical history.

To consider and use information provided by physicians and other health care providers in order to make healthcare decisions.

To provide written consent to, or refuse of, treatment and/or procedures as requested by physicians and/or hospital personnel.

To be considerate of others in the hospital, including patients, visitors and hospital employees by assisting in the control of noise, the number of visitors and no usage of mobile phones or photo taking while in the clinical areas of the hospital.

To follow the treatment plan recommended by the practitioner primarily reasonable for your care. This includes following the instruction of nurses and allied personnel as they carry out the coordinated plan of care and enforce the applicable hospital rules and regulations.
To keep your appointments and follow-up schedules and when unable to do so for any reasons, to notify the hospital.

To meet financial responsibilities, including provision of appropriate insurance and billing information.

The patient representative serves as a liaison between patients, hospital staff and physicians by interviewing to mediate conflicts, improve communications and meet non-clinical needs. You can contact the patient representative directly by calling extension 2356/2357.